RLX Shipping
Effective Date: 23/01/2026

1. Acceptance of Terms

By using any service provided by RLX Shipping, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms that they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.

2. Scope of Services

RLX Shipping provides courier and logistics services, including but not limited to:

Shipping route, e.g. USA to Jamaica / Jamaica to USA
Air freight / sea freight / both
Warehousing and package handling
Pickup / drop-off / mobile delivery options
Delivery via third-party courier services where applicable

RLX Shipping reserves the right to modify, suspend, or discontinue any service at its discretion without prior notice.

3. Shipping Schedule

RLX Shipping ships approximately 5 times per week. All shipping schedules are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier schedules, inspections, weather conditions, or other factors beyond our control.

4. Service Areas

RLX Shipping services the following locations:

Montego Bay

Delivery outside these areas may be facilitated through third-party couriers at the customer’s expense.

5. Responsibility, Risk & Liability

All shipments are transported at the customer’s own risk.

RLX Shipping assumes limited liability for loss, damage, delay, or errors related to shipments.

Responsibility, where applicable, begins when package reaches warehouse / at pickup and ends once the package is handed over to third-party carriers, customs authorities, or delivery partners.

RLX Shipping is not responsible for:

Vendor errors
Incorrect information provided by customers
Packages lost or misdelivered prior to reaching our warehouse
Delays, losses, or damages caused by third parties

6. Packaging & Fragile Items

RLX Shipping is not responsible for damage caused by improper or insufficient packaging by vendors, senders, or customers.

Fragile items including electronics, glass, liquids, cosmetics, or breakable goods are shipped at the owner’s risk, regardless of packaging method.

7. Prohibited & Restricted Items

Customers are responsible for ensuring all items shipped comply with local and international laws.

Prohibited items include, but are not limited to:

Illegal drugs or controlled substances
Firearms, ammunition, or weapons
Explosives, flammable, or hazardous materials
Counterfeit or replica goods
Pornographic or obscene materials
Perishable foods
Live animals
Cash, cheques, or negotiable instruments

Any prohibited item may be confiscated, disposed of, or surrendered to authorities without refund. RLX Shipping assumes no liability for seizures, fines, or penalties.

8. Customs, Duties & Fees

Customers are responsible for all customs declarations, duties, taxes, and government fees.

RLX Shipping assumes no liability for delays, inspections, seizures, or penalties imposed by customs authorities.

All refund or exchange matters remain between the customer and the vendor.

9. Payments

Accepted payment methods include:

Bank transfer
Cash

All payments must be settled in full before processing. Payments are non-refundable once service or shipment processing begins.

10. Claims & Complaints

All claims must be submitted in writing via email within 24 hours of notification or receipt.

Supporting documentation such as invoices and photographs may be required.

WhatsApp messages do not constitute official claims.

11. Storage & Uncollected Packages

Packages not collected within 14 days of notification may incur storage fees of $200 per day.

Packages uncollected after 30 days may be auctioned, donated, or disposed of to recover storage and administrative costs. Customers remain responsible for all outstanding charges.

12. Cancellations

Cancellations must be requested 48 hours prior to scheduled service where applicable. Cancellation fees may apply. RLX Shipping reserves the right to cancel services at its discretion.

13. Amendments

RLX Shipping reserves the right to update or amend these Terms and Conditions at any time. Changes take effect immediately upon posting.

14. Entire Agreement

These Terms and Conditions constitute the entire agreement between RLX Shipping and the customer and supersede all prior agreements or understandings